Making a Warranty Claim is straightforward and Simple, but we kindly ask that your read the below before proceeding:
kyBoot Walk On Air LLC warranty provisions
kyBoot Walk On Air LLC offers a warranty on all production-related faults within the legally stipulated warranty period of 24 months. The warranty period begins with purchase/receipt of the product.
We would like to point out that a valid proof of purchase is required for a reclamation/claim on a warranty payment.
The warranty payment will be made according to kyBoot Walk On Air LLC’s returns management, which will take into account the wear-related deterioration and ageing of the product with respect to its expected longevity. Warranty claims are restricted to replacement deliveries, partial price reductions and no-cost correction of damage. Any defects that are deemed repairable after a thorough assessment will be corrected by our shoemaker. If a defect is irreparable, you will receive a replacement or a partial discount.
kyBoot Walk On Air LLC will decide on warranty claims in accordance with its guidelines and at its own discretion. Warranty claims will be invalid if the damage occurred as a result of improper use.
kyBoot Walk On Air LLC recommends that claims on products are to be reported at the kyBoot retail partner where you purchased your kyBoot or kyBounder. If you discover a defect, you should contact the kyBoot retail outlet directly. Our partners will be happy to address your questions and problems. If you purchased your kyBoot or kyBounder on this website, then this is your retail partner.
What is a production fault?
The term ‘production fault’ refers to faults in individual products and not entire production lines.
What constitutes wear and tear?
Shoes are consumables. All materials are subject to wear and tear. After a year of wear, any defects that arise can no longer be considered to be related to manufacture. There are many factors that influence the wear and tear of materials. Normal wear and tear is excluded from any warranty claim.
The kyBounder is an article of daily use. After a year of use, defects that arise can no longer be considered to be related to manufacture. There are many factors that influence the wear and tear of materials. Normal wear and tear is excluded from any warranty claim.
What constitutes a usage error?
We consider a usage error (use that does not correspond to the product’s intended purpose) to be improper use (such as use of the kyBounder in shoes with heels) or improper care (use of abrasive care or cleaning product). You can find instructions for correct cleaning here. Usage errors are excluded from any warranty claim.